Support

Support for a careful investigation.

RepoLore support is provided by Dmitrii Sergeev. Target response time: within 5 business days.

What we can help with

We can help with using the tool, understanding an error, clarifying public-repository access, and questions about RepoLore's privacy or terms.

What to include

  • Public repository URL
  • Tool name
  • Sanitized error message
  • Date and time of the issue
  • App version
Do not send passwords, API keys, GitHub tokens, or any other secrets by email.

Security reports

For a potential security issue, email [email protected] with “RepoLore security report” in the subject line. Include only the minimum information needed to describe the issue, and do not include secrets.

Quick troubleshooting

GitHub 404

Confirm that the repository URL is public, spelled correctly, and that the referenced file or commit still exists.

Rate limit

Wait and retry later. Public GitHub API limits can temporarily restrict evidence retrieval.

Unavailable repository

RepoLore currently supports public GitHub repositories only. Check that the repository is available without signing in.

Related policies

Read the Privacy Policy and Terms of Service.

Contact

Dmitrii Sergeev
[email protected]